1. A customer is the most important person in our business.
2. A customer is not dependent on us – we are dependent on them.
3. A customer is not an interruption of our work – they are the purpose of it.
4. A customer does us a favor when they call – we are not doing them a favor by serving them.
5. A customer is part of our business – not an outsider.
6. A customer is not a cold statistic – they are flesh and blood human being with feelings and emotions like our own.
7. A customer is not someone to argue or match wits with.
8. A customer is a person who brings us their wants – it is our job to fill those wants.
9. A customer is deserving of the most courteous and attentive treatment we can give them.
10. A customer is the person that makes it possible to pay our salary.
11. A customer is the life-blood of this and every other business.
12. A customer likes to trade with the grateful firm that supports the community.

*Aunt Elma Allen Milano, age 84, founded these business tips, written many years ago, among her keepsakes. We have adopted this wisdom as Allen Brothers' Cleaning's 12 Commandments.